SC3

Help Desk Specialist

US-DC-Washington
2 months ago
Job ID
2017-1114
# of Openings
1
Category
Information Technology

Overview

SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3’s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customer’s challenging mission.

 

In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information – not only to grow their businesses, but also to protect them.

Responsibilities

Provide in depth technical assistance to desktop and laptop users. Answer questions or resolve customer computer issues; provide assistance concerning computer hardware and software including printing, MS Office suite, corporate email and Windows Operating Systems. Perform basic computer related troubleshooting and maintenance such as virus removal/password resets/email setup/software installs. Reviews computer systems in terms of machine capabilities and man-machine interface; prepares reports and studies concerning hardware; prepares functional requirements and specifications for hardware acquisitions; ensures that problems have been properly identified and that the solutions satisfy the user's requirements. Perform other services and various assignments related to the function of the Help Desk. The candidate must be able to organize, multitask, and provide quality customer service.

 

Additional Roles and Responsibilities:

  • Provide friendly and helpful customer service as first point of contact
  • Provide technical and software support to end-users.
  • Provide Phone support to desktop and laptop customers
  • Assist the client in solving laptop workstation and networking issues
  • Maintain and repair workstations, computers and peripherals.
  • Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance
  • Maintain working knowledge of products and/or services
  • Enter and track activity and user information within trouble ticketing system.
  • Perform other duties as assigned by supervisor
  • Commitment to excellence and high standards.
  • Strong organizational skills; able to manage priorities and workflow.
  • Troubleshoot problem areas in a timely and accurate fashion.
  • Maintain and improve quality results by adhering to established processes, procedures and guidelines
  • Recommend improved procedures for CSC responsibilities
  • Inform and educate clients by explaining procedures; answering questions; providing information

Qualifications

Minimum Years of Experience: 6 Years

Minimum Education: Associate’s Degree in Computer Science, Information Systems, Engineering, Business, other related discipline OR without degree 8 or more years of experience related to position.  

 

Desired Certifications:

HDI

A+

MCP

 

Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. 

 We are proud to offer:

  • Medical/Dental/Vision Insurance
  • 401(k) Plan
  • Supplemental Life & AD&D 
  • Short & Long-Term Disability Insurance 
  • Flexible Spending Plan 
  • Paid Time Off 
  • Paid Holidays 
  • Professional Development 
  • Employee Referral Bonus 
  • Identity Protection Services

 

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.

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