SC3

Sr. Voice/UC Communications Lead

US-DC-Washington
1 week ago
Job ID
2017-1148
# of Openings
1
Category
Information Technology

Overview

SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3’s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customer’s challenging mission.

 

In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information – not only to grow their businesses, but also to protect them.

Responsibilities

The Senior Voice/UC Communications Lead will be responsible for generating the most Innovative, Intuitive, and Integrated solutions that can be deployed to meet the communications needs of Enterprise users. In addition, they will maintain and update unified voice, video, and web conferencing communications infrastructure and services by providing full lifecycle engineering support resulting in solutions that are secure, effective, responsive, complete and efficient. 

 

The successful candidate will be responsible for:

  • Avaya CM/Unified Communications products;
  • Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.);
  • The management and maintenance of Avaya CM infrastructure;
  • Maintaining and improving voice quality standards through identification and resolution of discovered issues;
  • Assessing a unified communication infrastructure to identify and analyze critical performance indicators and operational gaps that can pose significant risk;
  • Performing communications system’s health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data;
  • Providing optimization support on service modules in support of Avaya’s Family of Communications products including software configuration, performance engineering and optimization, knowledge transfer and junior staff mentoring;
  • Integrating technical requirements and design goals into the overall enterprise network design;
  • Providing direction and leadership to less experienced staff;
  • Maintaining subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities, and
  • Providing tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs;
  • Ensuring updated SOPs exist for all aspects of Voice/UC network and server operations.
  • Various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives.
  • Installation and support of Avaya 96xx IP and SIP phones
  • Avaya Aura System Knowledge
  • Avaya Call Center
  • Voicemail Support
  • Service desk support

Qualifications

  • Eligible to obtain a Public Trust clearance
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
  • 10 years of general experience with 8 years of specialized experience, or without degree, at least 9 years of experience must be related to the position.

Desired Certifications:

  • Avaya Certified Support Specialist
  • Avaya Certified Implementation Specialist
  • CCNA

Desired Experience:

  • Audio and Video implementation and support
  • Wireless device implementation and support
  • Multi-Media implementation and support
  • Collaboration implementation and support

Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. 

 We are proud to offer:

  • Medical/Dental/Vision Insurance
  • 401(k) Plan
  • Supplemental Life & AD&D 
  • Short & Long-Term Disability Insurance 
  • Flexible Spending Plan 
  • Paid Time Off 
  • Paid Holidays 
  • Professional Development 
  • Employee Referral Bonus 
  • Identity Protection Services

 

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.

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