• Voice Architect

    Job Locations US-VA-Springfield
    Posted Date 2 weeks ago(4/9/2018 9:51 AM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3’s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customer’s challenging mission.


    In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information – not only to grow their businesses, but also to protect them.


    Security Clearance: Minimum SECRET and eligible for TS




    This is a Voice Architect position for the Enterprise Network Management (ENM) team within the Vanguard 2.2.1 contract, providing engineering leadership over a blended voice solution environment. The well qualified candidate will possess and apply comprehensive expertise knowledge regarding telecommunications, data networks, VOIP, and convergence of data and voice networks. The candidate must be capable of planning and leading the design, development and implementation of telecommunications solutions.  The candidate must be capable of evaluating performance results, performing risk assessments, and recommending changes affecting telecommunications solutions. The position directly supports DoS on-site to provide voice and data services to over 100,000 customers globally.


    Responsibilities include:


    1. Works directly with the DoS ENM customer to build, design, test and deploy telecommunications solutions.
    2. Collaborate with technical SMEs on Enterprise wide solutions, participate in technical working groups, and contribute to technical advisory boards.
    3. Expert knowledge of Cisco and/or Avaya voice solutions equipment and software; Cisco Unified Communications (UC) and Avaya Communications Manager
    4. Experience supporting IP-based voice and video systems, including QoS on both LAN and WAN infrastructure
    5. Defines, plans and designs innovative enterprise-wide connectivity, collaboration, and voice platform infrastructure solutions to meet business/operational requirements.
    6. Leads feasibility studies, design creation, and proposal preparation for voice solutions and connectivity.
    7. Works closely with the telecommunications engineering and operations team as well as the data network teams
    8. Evaluates vendor performance to ensure conformance to Department of State standards.
    9. Leads process or technology improvements to enhance the performance or cost effectiveness of the voice systems.
    10. Developing performance analysis metrics and oversee the capacity planning for VoIP system expansion
    11. Provide training and mentor technical staff for VoIP troubleshooting, configuration and overall system knowledge
    12. Serves as a subject matter expert for escalation of voice related operational and implementation issues.
    13. Serves as a cross-platform technical subject matter expert to facilitate the integration of voice systems with business applications and to optimize the use of LAN/WAN services while maintaining appropriate security.
    14. Produces and maintains timely, accurate engineering documentation to support implementation, operations support and quality/compliance requirements.
    15. Develops Standard Operating Procedures. Designs system tests, and performs capacity planning



    Required Education/Skills:


    1. Bachelor degree in a computer science/computer engineering related discipline
    2. 10+ years voice, VOIP, or voice/data convergence/collaboration engineering experience (Tier II, Tier III, network infrastructure implementation and maintenance)
    3. Experience working directly with Government customer
    4. Hands on experience with Cisco/Avaya voice solutions
    5. Hands on experience with Cisco data network switches/routers
    6. Experience supporting IP-based voice and video systems, including QoS on both LAN and WAN infrastructure
    7. Solid understanding of TCP/IP network protocols, including common application protocols
    8. Candidate must be a US Citizen and possess a US “SECRET” security clearance and eligible for a Top Secret clearance





    Desired Education/Skills:


    • Certifications: CCNP – Collaboration (CCIE – Collaboration preferred); Avaya Certified Solutions Specialist or Avaya Certified Integration Specialist; CISSP, Network+, Security+
    • ITIL ® Foundation certification
    • Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs)
    • Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.



    Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. 

     We are proud to offer:

    • Medical/Dental/Vision Insurance
    • 401(k) Plan
    • Supplemental Life & AD&D 
    • Short & Long-Term Disability Insurance 
    • Flexible Spending Plan 
    • Paid Time Off 
    • Paid Holidays 
    • Professional Development 
    • Employee Referral Bonus 
    • Identity Protection Services


    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.


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