• Senior AV/Collaboration/Multimedia Specialist

    Job Locations US-IL-Chicago
    Posted Date 2 weeks ago(5/9/2018 3:58 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3�s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customer�s challenging mission. In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information � not only to grow their businesses, but also to protect them.


    Job Responsibilities:

    • Performs moderately complex technical functions in support of audio visual and video teleconferencing infrastructure such as set up, operation, maintenance, configuration, modification, functionality enhancement, circuit testing, calibration and troubleshooting of components and systems
    • Setup and breakdown of all special events/corporate meetings
    • Daily system testing to insure equipment and room functionality
    • Performs remote testing for local and regional offices
    • Works from schematics, diagrams, written and verbal instructions
    • Diagnoses and isolates malfunctions, and makes necessary repairs
    • Repairs or modifies equipment returned by operational users; video teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills
    • Test new software releases for audio visual and video teleconferencing devices to ensure interoperability with existing infrastructure; supports monthly maintenance window activities
    • Supports change and configuration management and associated documentation requirements
    • Maintains current knowledge of relevant audio visual technologies as assigned.
    • Participates in special projects as required.
    • Review and research new video technologies for the future network requirements and technology updates
    • Utilize ticket system for daily ticket requirements, maintenance activities and the creation of Change Requests and Knowledge management artifacts.
    • Certify and test all new tactical deployable VTC systems to ensure compliance with policies/procedures
    • Video Teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills
    • Expert level Knowledge of H323 Protocol Stack
    • Expert level knowledge of CODECS and MCUs from Polycom and CISCO
    • Knowledge and hands on experience with Professional Video Production Software and hardware
    • Working knowledge of Adobe Premiere and After Effects with the ability to produce cinematic visual effects and motion graphics.
    • Experience in working in a team environment to support studio and live video production initiatives.

    Telephony (Desired)

    • Avaya CM/Unified Communications products
    • Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.)
    • The management and maintenance of Avaya VoIP infrastructure
    • Provides tier 1/2 support to investigate and resolve problems, inefficiencies, and performance issues.
    • Monitor and maintain telephone enterprise and assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning
    • Participates in engineering projects/efforts as tasked by management

    We are proud to be an EEO/AA employer M/F/Disability/Veteran. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.


      Required Education/Experience: 

    • Masters with 1 year of experience or;
    • Bachelor’s Degree in IT-related field with 4 years of experience or;
    • Equivalent work experience of 6 years


    Required Experience:

    • Polycom CVE
    • Infocomm CTS
    • Audio and Video implementation and support
    • Collaboration implementation and support
    • Multi-Media implementation and support
    • Service desk support

    Desired Experience:

    • Wireless device implementation and support




    Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. We are proud to offer: Medical/Dental/Vision Insurance 401(k) Plan Supplemental Life & AD&D Short & Long-Term Disability Insurance Flexible Spending Plan Paid Time Off Paid Holidays Professional Development Employee Referral Bonus Identity Protection Services We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.


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