SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3�s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customer�s challenging mission. In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information � not only to grow their businesses, but also to protect them.
Provides service and customer support during field visits or dispatches. Provides desk-side support to users, including laptop / mobile equipment delivery, use-instructions and troubleshooting (including cracked screen replacement). Handles on-site installation, repair, maintenance and test tasks, sometimes using “remote hands” or “smart hands” techniques. Diagnoses errors or technical problems and determine proper solutions. Manages tickets in the enterprise service ticketing system; conforms to SLA requirements for ticket handling. Operates vehicle in a safe manner and use field automation systems. Follows all company’s filed procedures and protocols. Cooperates with technical team and share information across the organization. Comprehends customer requirements and make appropriate recommendations/briefings. Builds positive relationships with customers.
Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. We are proud to offer: Medical/Dental/Vision Insurance 401(k) Plan Supplemental Life & AD&D Short & Long-Term Disability Insurance Flexible Spending Plan Paid Time Off Paid Holidays Professional Development Employee Referral Bonus Identity Protection Services We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.