• Mobile Device Repair Technician

    Job Locations US-DC-Washington
    Posted Date 7 days ago(5/17/2018 1:43 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3�s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customer�s challenging mission. In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information � not only to grow their businesses, but also to protect them.


    Provides service and customer support during field visits or dispatches. Provides desk-side support to users, including laptop / mobile equipment delivery, use-instructions and troubleshooting (including cracked screen replacement).  Handles on-site installation, repair, maintenance and test tasks, sometimes using “remote hands” or “smart hands” techniques. Diagnoses errors or technical problems and determine proper solutions. Manages tickets in the enterprise service ticketing system; conforms to SLA requirements for ticket handling. Operates vehicle in a safe manner and use field automation systems. Follows all company’s filed procedures and protocols. Cooperates with technical team and share information across the organization. Comprehends customer requirements and make appropriate recommendations/briefings. Builds positive relationships with customers.


    Required Education/Skills:

    1. 2 years of Android/Apple/iPad Cracked Screen Repair or user centric Windows IT support and / or IT help-desk experience
    2. Drivers license and clean driving record
    3. Ability to troubleshoot, test, repair and service technical equipment
    4. English literacy
    5. Ability to work flexible shifts and to adapt to changing work schedules, provide assistance on-call when necessary
    6. Familiarity with mobile tools and applications
    7. Technical degree or certification
    8. Committed to providing excellent customer support to our customers
    9. Ability to work in a fast-paced SLA driven environment
    10. Ability to work well in a team setting
    11. Basic to intermediate skills with Microsoft Office Suite including Word, Project, and Excel, Adobe Acrobat
    12. Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.
    13. Candidate must possess a US “Public Trust” clearance, Secret (or higher) clearance, or be able to obtain a Public Trust clearance.


    Desired Education/Skills:

    1. Certification in Mobile Device Repair (e.g, ADRSE, Comp TIA or equivalent)
    2. Experience with Deltek time and expense systems
    3. ITIL® Intermediate Level Certification
    4. Familiarity with GSA environment and administrative processesw
    5. Windows, UNIX, and / or Linux server / system administration knowledge / experience
    6. Working knowledge of VPN and Citrix for remote access
    7. Working knowledge of images and imaging desktops and laptops
    8. Working knowledge of Active Directory, Group policies, and networking
    9. Experience with supporting BlackBerry or other mobile devices
    10. Experience supporting both Microsoft Office Suite 201x and Microsoft Outlook 201x
    11. Experience supporting and maintaining user account information including rights, security and systems groups.
    12. Experience diagnosing and troubleshooting server and network issues



    Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. We are proud to offer: Medical/Dental/Vision Insurance 401(k) Plan Supplemental Life & AD&D Short & Long-Term Disability Insurance Flexible Spending Plan Paid Time Off Paid Holidays Professional Development Employee Referral Bonus Identity Protection Services We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.


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