• Technical Trainer

    Job Locations US-DC-Washington
    Posted Date 9 months ago(7/17/2018 12:17 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3’s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customer’s challenging mission.


    In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information – not only to grow their businesses, but also to protect them.


    Develop and revise IT training courses and prepare appropriate IT training documentation and instructor materials; train personnel by conducting formal classroom courses, workshops, seminars, and/or computer based/computer aided training for software and hardware.  Answer user “How to” questions received at the Service Desk via phone. 

    Additional Roles and Responsibilities:

    • Develop, organize, and conduct training classes monthly and custom courses as necessitated by new software/hardware versions as well as user feedback and configuration changes
    • Develop IT course materials to address users and IT managers including hands-on exercises and training documentation
    • Manage queue of user requests for “How To” support and document and close tickets as required.
    • Review metrics to identify areas needing new IT training necessary to proactively help users
    • Direct structured learning experiences customized for divisions, regional offices or special populations as necessary
    • Create and update all learning/training materials and literature
    • Create and maintain a training course and materials repository
    • Responsible for timely training of help desk technicians
    • Creates weekly agendas for selected meetings, complete and post meeting minutes
    • Provides QA ticket reviews weekly.


    Skills Required:

    • Bachelor's degree and 4 Years’ training/teaching experience directly related to the duties and responsibilities specified (6 years without a BA degree and related experience)
    • Comprehensive knowledge of training plan and curriculum design and development
    • Knowledge of implementation and facilitation of technical, operational, and/or specialty training events and program
    • Excellent teaching, facilitation, training documentation, speaking, and writing skills
    • Ability to assess training needs and objectives
    • Ability to design, develop, implement, and evaluate responsive programs and initiatives including training plans, curricula, and methodology
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
    • Strong knowledge of MS Desktop productivity tool specifically Microsoft Office products such as Excel, Powerpoint and Word
    • Ability to stay on top IT industry trends and innovation to remain a relevant IT expert and deliver meaningful, accurate and impactful training.

    Desired Certifications:

    • CTT – Certified Technical Trainer
    • ITIL v3 Foundations
    • MCT – Microsoft Technical Trainer



    Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. 

     We are proud to offer:

    • Medical/Dental/Vision Insurance
    • 401(k) Plan
    • Supplemental Life & AD&D 
    • Short & Long-Term Disability Insurance 
    • Flexible Spending Plan 
    • Paid Time Off 
    • Paid Holidays 
    • Professional Development 
    • Employee Referral Bonus 
    • Identity Protection Services


    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.





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