• Laptop Desktop Refresh Technician

    Job Locations US-DC-Washington
    Posted Date 3 months ago(8/22/2018 5:01 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3's national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customer's challenging mission. In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information, not only to grow their businesses, but also to protect them.


    In search of experienced Laptop/Desktop Support Specialist for six-month refresh project to image, install, and deploy new Windows 10 laptops to government customers with minimal technical escalations. The Laptop/Desktop Support Specialist will also be required to remove existing desktop PC from user’s desks and process its return to inventory.

    Job Responsibilities:

    • 10 days of basic tool training before the deployment to allow for training in Footprints, Asset Management tool, and our expectations for communications to schedule the customers’ deployment, how to deploy the customers’ computer equipment in our environment, access to rename the object in AD when deployed, physically remove the desktop, update Asset Management tool.
    • Install computer Images including Bit-Locker / unbox new laptop / sign out from storage/ complete/ sign back to secure area with lead signature
    • Schedule coordination, deploy laptop, docking station, review differences and locations of personal files, install printers and other peripherals, and update ticket for refresh and Asset Management tool for deployment asset. Remove Existing Desktop, place into secure location, update Asset Management tool with the location, status and ticket number for the removed asset.
    • Clean-up / Wiping of Hard Drives / Equipment surplus
    • Accurately document instances of desktop equipment or component failure, repair, installation, and removal of any equipment or component and report to the project manager daily on results of deployments (issues, feedback, etc.)

    Additional Roles and Responsibilities:

    • Provide friendly and helpful customer service
    • Assist the client in solving laptop workstation and networking issues
    • Enter / track activity / user / asset information accurately within trouble ticketing system and Asset Management tool.
    • Perform other duties as assigned by supervisor
    • Commitment to excellence and high standards
    • Strong organizational skills; able to manage priorities and workflow.
    • Troubleshoot problem areas in a timely and accurate fashion.
    • Maintain and improve quality results by adhering to established processes, procedures and guidelines
    • Recommend improved procedures
    • Inform and educate clients by explaining procedures; answering questions; providing information



    Clearance: Public Trust

    Minimum Years of Experience: 3 - 5 Years

    Minimum Education: Associate’s Degree or 5 years with out degree

    At least one of the following certifications is required:


    • ITIL v3 Foundations
    • HDI Support Center Analyst
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • Microsoft Certified Professional

    Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. We are proud to offer: Medical/Dental/Vision Insurance 401(k) Plan Supplemental Life & AD&D Short & Long-Term Disability Insurance Flexible Spending Plan Paid Time Off Paid Holidays Professional Development Employee Referral Bonus Identity Protection Services We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.



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