SC3

  • Systems Administrator

    Job Locations US-DC
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-2324
    # of Openings
    1
    Category
    Information Technology
  • Overview

    SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customers challenging mission. In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information  not only to grow their businesses, but also to protect them.

    Responsibilities

    The ideal candidate will be a well-rounded Helpdesk technician with experience managing desktop, mobile devices, and account management. This position requires responsive customer service to a user base that provides International disaster assistance for the US Government.

     

    • Responsive, consistent, and reliable support to customer base that provides International disaster response.
    • Work to identify, triage, and resolve or escalate IT problems in a Windows 2012R2 Active Directory environment.
    • Provide support for customer workstations including hardware and software malfunction, as well as user training.
    • Log all support requests from phone calls, emails, and walkups into Service Pro ticketing system, and maintain service level agreement of 30 minute response time for support requests.
    • Install and configure print devices on network.
    • User account creation and modification across two discreet networks in a smart card/PIV environment.
    • Support customer base in business tools including Microsoft Office, Microsoft Exchange with Outlook client, SharePoint, among others.
    • Provide Tier 1 - 2 support for customer support requests and escalate to network team when appropriate.
    • Accept various projects, develop work plans, and ensure timely completion as directed by the Helpdesk and/or IT manager.
    • Work effectively with cross-functional teams to define technical requirements, identify, and resolve issues.
    • Detect, identify, and respond to information security issues with regards to servers, workstations, and mobile devices.

    Qualifications

     

    • US. Citizen with an active U.S. Government issued Secret security clearance with the ability to maintain this clearance
    • 5 years of demonstrated experience as a senior helpdesk/support role in a networked environment is required.
    • Demonstrate understanding of Microsoft Server and Workstation operating systems in a domain based environment.
    • Demonstrate understanding of Active Directory account and group management.
    • Demonstrate understanding of TCP/IP, DNS, DHCP, and LAN/WAN connectivity.
    • Strong understanding of messaging in an Outlook/ Exchange environment, as well as mobile device provisioning using Apple iPhone.
    • Experience and understanding the Win PE imaging process.
    • Work site is in Washington DC at both the Ronald Reagan building and 555 12th street NW.
    • Work on-call duty officer shift for one week every 3-4 months (with time off compensation).
    • Additional knowledge of, Google Mail, iPhone, IPad and Mac is a plus.

     

    Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. We are proud to offer: Medical/Dental/Vision Insurance 401(k) Plan Supplemental Life & AD&D Short & Long-Term Disability Insurance Flexible Spending Plan Paid Time Off Paid Holidays Professional Development Employee Referral Bonus Identity Protection Services We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.

     

     

    #ISDCJ #DPOST #SC3

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