SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customers challenging mission. In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information not only to grow their businesses, but also to protect them.
Tier I SAN Administrator provides technical support for the JSP-SSB (Pentagon Enterprise Storage) environment. The SAN Administrator is required to answer service calls, open and escalate customer tickets, perform initial troubleshooting of workstations, servers, fiber channel switches, IP switches and storage arrays. The candidate will be responsible to route tickets accordingly to Tier II and Tier III support staff within the Storage Services Branch. Additionally, the candidate will monitor support email requests and open tickets, perform workstation and server patching; monitor the enterprise storage area network, and other duties as they apply. The candidate is responsible for excellent customer service delivery and must have exceptional attendance and punctuality. The candidate must be team orientated and flexible on covering shifts or traveling to remote sites on occasion should the need arise.
The candidate provides second level support for helpdesk incidents and requests. The candidate will assist in providing guidance and training to Helpdesk Technician Level 1 associates.
Primary work hours will be 8 hour days M-F; flexibility of schedule within the team is required to provide 0600-1800 service desk coverage.
To be successful, the candidate should exhibit the following qualities: