SC3

  • Watch Officer - SAN Administrator

    Job Locations US-VA
    Posted Date 1 week ago(10/10/2018 10:17 AM)
    Job ID
    2018-2342
    # of Openings
    1
    Category
    Information Technology
  • Overview

    SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customers challenging mission. In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information not only to grow their businesses, but also to protect them.

    Responsibilities

    Tier I SAN Administrator provides technical support for the JSP-SSB (Pentagon Enterprise Storage) environment. The SAN Administrator is required to answer service calls, open and escalate customer tickets, perform initial troubleshooting of workstations, servers, fiber channel switches, IP switches and storage arrays. The candidate will be responsible to route tickets accordingly to Tier II and Tier III support staff within the Storage Services Branch. Additionally, the candidate will monitor support email requests and open tickets, perform workstation and server patching; monitor the enterprise storage area network, and other duties as they apply.  The candidate is responsible for excellent customer service delivery and must have exceptional attendance and punctuality.  The candidate must be team orientated and flexible on covering shifts or traveling to remote sites on occasion should the need arise.

    The candidate provides second level support for helpdesk incidents and requests.  The candidate will assist in providing guidance and training to Helpdesk Technician Level 1 associates.

    Primary work hours will be 8 hour days M-F; flexibility of schedule within the team is required to provide 0600-1800 service desk coverage.

    Qualifications

    • Security + CE certification in good standing
    • 2-4 year degree in Information Technology, Computer Science or related field
    • 3+ years of experience in Information Technology or related discipline is required
    • 3+ years of experience in computer/network operations. Also requires some knowledge of the following:  principles, methods and techniques used in network troubleshooting and support, associated terminals and network management software, and Desk Top Operating Systems and Applications
    • Proven ability and knowledge of Computer Technology
    • Excellent communications skills
    • Intimate knowledge of Microsoft Windows operating systems as well as the entire Microsoft Office Suite
    • Excellent organizational skills
    • Intimate knowledge of computer hardware and software
    • Good knowledge of computer networking
    • Basic knowledge of phone systems.
    • Proven interpersonal skills.
    • Knowledge of storage, high availability and networking technologies
    • Understanding of storage and SAN technologies, hardware, software and related tools

    Additional Qualifications:

    • Responsible for ensuring uptime on the PC’s throughout our facility
    • Responsible to maintain the associates’ system uptime
    • Assisting with software installations upgrades support
    • Assisting with maintenance and accuracy of the software license database
    • Responsible for equipment uptime/maintenance on items such as printers, projectors and copiers
    • Supports Management with Visual Equipment setup and operation
    • Give second level support for video conferencing equipment
    • Responsible for inventory, including storage and stock levels
    • Assists new employee, where applicable, with proper computer set-up and network hook-up
    • Ability to troubleshoot and resolve new issues without direct supervision/direction
    • Exercises effective communications levels and fosters team building
    • Adheres to all safety procedures and good housekeeping standards
    • Will assist with vendor relations such as ordering and technical support as needed
    • Assisting with creating/updating effective documentation for supported software
    • Provide On-Call assistance as needed
    • Performs other assignments as required

     

    Preferred Qualifications:

    • Hitachi Storage technology certification
    • EMC storage technology certification or equivalent
    • Experience with EMC SRM and/or EMC Smarts, PRTG, or Hitachi Command Suite
    • ITIL Foundations certified
    • Familiarity with VMware VSphere
    • Knowledge of blade server technology
    • Microsoft server and/or workstation certifications
    • Familiarity troubleshooting and/or configuring Brocade fiber channel switches
    • Experience troubleshooting and/or configuring Cisco switches and routers
    • Responsible to maintain the associated system uptime
    • Assisting with software installations upgrades support
    • Assisting with maintenance and accuracy of the software license database
    • Responsible for equipment uptime/maintenance
    • Assisting with maintenance and accuracy of the software license database
    • Responsible for equipment uptime/maintenance

     

    To be successful, the candidate should exhibit the following qualities:

    • Self-starter with a passion for solving complex issues
    • Willingness to take ownership of highly challenging tasks and problems
    • Exceptional communication skills
    • Excellent interpersonal and teaming skills with the ability to collaborate and work effectively with individuals and groups
    • Ability to handle multiple tasks concurrently, meet deadlines, and focus despite conflicting demands
    • Experienced in customer service in a process-driven service delivery environment
    • Team player, who is technical & solution oriented; a good communicator, and highly organized
    • Flexible and able to work well in stressful environments
    • Able to work outside of normal business hours

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