• Help Desk Specialist

    Job Locations US-NM-White Sands Missile Range
    Posted Date 7 months ago(10/26/2018 12:14 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    SC3 is a leading provider of high-end mission support, consulting and technology solutions to the federal government in defense, intelligence, and civil markets, and to major corporations and nonprofit organizations. SC3’s national security efforts reach across the intelligence community and Department of Defense, providing full life-cycle operational and cyber support and differentiated capabilities to meet our customer’s challenging mission.


    In addition to our government services area, SC3 provides cutting-edge competitive intelligence and strategic management consulting to commercial clients. Private industry leaders from the financial, health care, manufacturing and other sectors turn to SC3 to ensure that they have access to the most relevant, current, and strategically important information – not only to grow their businesses, but also to protect them.


    The candidate will serve as a member of the Enterprise Service Desk providing support to the Army Research Laboratory. In addition, they will possess strong troubleshooting and computer configuration skills within a Windows 7/10 mixed environment. Applicant must be proficient with Microsoft Office Suites, Adobe Suites, WIM, McAfee products, PKI, and a wide variety of COTS/GOTS software.  Basic networking knowledge and static TCP/IP configurations is helpful.  Experience with CA UniCenter Service Desk and ACD systems is a plus, but not mandatory. Experience with desktop virtualization using VMWare is a plus.


    The candidate must have a professional attitude, strong work ethic, and the ability to work in a fast-paced, dynamic environment. Ideal candidate must be able to work independently or as part of a team. Solid communication skills, both verbal and written are also a must!


    Duties to include but are not limited to:

    • Providing excellent customer service; handling incoming work orders, emails, and phone calls for a customer base of over 3500
    • Installing and troubleshooting a variety of software packages in a Windows environment utilizing remote access software and desk-side visits
    • Configuring and troubleshooting various printers, scanners, lab equipment, and other peripherals
    • Assisting users with account setup, email configuration, CAC setup, data backups, and general usage of desktop and laptop PC’s
    • Computer lifecycle replacements utilizing Windows Imaging software
    • Laptop VPN configuration and support using Cisco AnyConnect
    • Assist in the tracking of various projects and assignments
    • Updating work orders in ticketing system (Currently CA Service Desk), Excel spreadsheets, and various databases (data input)
    • Maintaining systems to meet or exceed client security requirements



    • Candidate MUST be a US Citizen and possess a security clearance level ‘Secret’
    • Candidate MUST possess a CompTIA Security + CE certification
    • Must possess current Microsoft certification for Windows 7 (or higher), or obtain within first six months of employment
    • Minimum 2 years of current technical experience in a Windows IT Support environment and 2 years customer service experience

    Our values are simple and straightforward. We know that competitive salaries and generous benefits are essential in our industry and SC3 strives to offer the best in both areas. 

     We are proud to offer:

    • Medical/Dental/Vision Insurance
    • 401(k) Plan
    • Supplemental Life & AD&D 
    • Short & Long-Term Disability Insurance 
    • Flexible Spending Plan 
    • Paid Time Off 
    • Paid Holidays 
    • Professional Development 
    • Employee Referral Bonus 
    • Identity Protection Services


    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as required by the customer.



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